Privacy Policy
Last updated: 25 September 2026
This policy outlines how Live Your Life Counselling handles the personal information of counselling clients, clinical supervisees and people who contact the practice. Live Your Life Counselling takes privacy seriously and is committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy applies to clients and supervisees of Live Your Life Counselling and to individuals who make contact via the Live Your Life Counselling website.
Personal information
Personal information is any information about an individual that can be used to identify them directly or indirectly, such as name, address, phone number, email address and date of birth.
Sensitive information is a type of personal information which includes details, for example, about a person’s racial or ethnic origins, political or religious beliefs, sexual orientation, health or genetic information, family court orders or criminal record. A breach involving sensitive information may leave people open to discrimination or embarrassment.
Why personal information is collected
The sharing of personal information assists Live Your Life Counselling in providing counselling or clinical supervision relevant to a person’s needs. Personal information is retained to enable the provision of a relevant and informed service and to meet legal and professional obligations.
Some identifying information is required to provide counselling or clinical supervision and maintain appropriate records. If there are concerns about providing a particular detail, these can be discussed before services begin.
How personal information is collected
Personal information may be collected through a variety of means, including:
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information shared during enquiries, counselling or supervision sessions
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written communication received by email, SMS or letter
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enquiries submitted via the Live Your Life Counselling website
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the online booking and practice management system
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intake and consent forms
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communication through social media
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a parent or legal guardian of a child or young person
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a referral from a GP, another treating practitioner or another service.
Where counselling is provided to children or young people, personal information may also be collected from a parent or legal guardian in accordance with legal and professional requirements.
Website and online enquiries
When you visit the Live Your Life Counselling website, limited information may be automatically collected, such as your IP address, browser type, device information and pages visited. This information may be used for website functionality, security and performance monitoring.
If you submit personal information via the website or by email, this information is used to respond to your enquiry and is handled in accordance with this privacy policy. Standard email communication is not a secure method of transmitting sensitive information. Please limit the sensitive information included in an initial email enquiry.
The website may use cookies and third-party services, such as booking systems, to support its functionality. You may disable cookies through your browser settings if preferred.
Online services
Live Your Life Counselling offers counselling and clinical supervision online as well as in person.
Reasonable steps are taken to select platforms that support the privacy and security of online sessions. Clients and supervisees are encouraged to join sessions from a private location where they cannot be overheard.
While care is taken to protect confidentiality, electronic communication carries privacy and security risks. These can be discussed before online sessions begin.
Storage of personal information
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information may be held in hard-copy and digital records, including practice management and clinical documentation systems. Access is limited to people who need the information for an authorised purpose and who are subject to confidentiality obligations.
Clinical and supervision records are retained in accordance with applicable legal and professional requirements. Information that is no longer required is securely disposed of or de-identified when it is lawful and appropriate to do so.
If a suspected data breach occurs, it will be investigated and appropriate action taken. Affected individuals and the Office of the Australian Information Commissioner will be notified where required by law.
Disclosure of personal information
Personal information will not be disclosed to third parties without consent, except where disclosure is required or authorised by law or is otherwise permitted under the Privacy Act 1988 (Cth), including in circumstances involving a serious threat to life, health or safety.
Service providers used for functions such as bookings, records, payments, email or website hosting may handle information on behalf of Live Your Life Counselling. Where information is likely to be disclosed to recipients outside Australia, details of those arrangements will be made available in this policy.
Accessing your personal information
You may request access to personal information held about you. You may be asked to specify the information you require and to verify your identity.
Requests will be dealt with as required by the Privacy Act 1988 (Cth). Access may be refused where the law permits. A reasonable fee may be charged for providing access, but there is no fee for making a request. If access is refused, an explanation and information about how to complain will be provided.
Integrity of your personal information
Reasonable steps are taken to ensure that the personal information collected is accurate, complete and up to date.
You may request an update or correction to personal information held about you. Such requests will be dealt with in accordance with the Privacy Act 1988 (Cth).
Complaints
If you think your personal information has not been handled in accordance with the Privacy Act 1988 (Cth), please contact Live Your Life Counselling first. Your complaint will be considered and reasonable steps taken to investigate and respond to it.
If you are not satisfied with the outcome, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). Information about making a complaint is available at oaic.gov.au.
Changes to this privacy policy
This privacy policy may be amended from time to time. The current version will be available on the Live Your Life Counselling website at liveyourlife.au.
Contact
For questions, requests or complaints relating to privacy, please contact Olivia Kearney at hello@liveyourlife.au or 0467 323 805.